Privacy Policy – Walkie Talkie Sheba
(Powered By Expert Technologies BD)
Last Updated: 1 January 2026
Welcome to Walkie Talkie Sheba (Powered By Expert Technologies BD) (“Walkie Talkie Sheba”, “we”, “us”, or “our”). We value the trust you place in us and are committed to protecting your privacy.
By accessing or using walkietalkiesheba.com (the “Website”) or our related services, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Website or services.
1. Information We Collect
We collect different types of information to provide you with a secure, smooth, and personalized shopping experience.
1.1 Personal Information
When you register, place an order, or contact us, we may collect:
- Full Name
- Mobile Phone Number (primary contact method in Bangladesh)
- Email Address
- Delivery Address (including district, thana, and any landmark)
We may also verify your identity using your mobile number and/or OTP (One-Time Password) for account verification and order confirmation.
1.2 Payment Information
- We do not store your full credit/debit card details on our servers.
- Online payments are processed securely through approved Bangladeshi payment gateways such as:
- SSLCommerz, AmarPay
- Mobile Financial Services (MFS) like bKash, Nagad, Rocket
- For Cash-on-Delivery (COD), we may verify your name and mobile number before confirming delivery.
1.3 Technical & Usage Information
To improve performance, security, and reliability, we may automatically collect:
- IP address
- Browser type and version
- Device type, operating system, and device identifiers
- Pages you visit and time spent on the Website
This information is generally collected in aggregated form and does not directly identify you.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing & Delivery
- To process your orders, generate invoices, and send order confirmations
- To coordinate delivery through our logistics partners
- To allow delivery riders to call you on your mobile number for smooth delivery
- Account Management & Identity Verification
- To create and manage your account
- To verify your identity using your mobile number and/or OTP (e.g., for registration, login, and sensitive actions)
- To prevent fraud and unauthorized transactions
- Customer Support & Communication
- To respond to your queries, complaints, or requests
- To send you updates about your order status via SMS, phone call, or email
- Improvement of Services
- To understand how you use our Website
- To improve our layout, content, product offerings, and overall user experience
- To enhance our security measures and detect technical issues
- Marketing & Promotional Communications (Including SMS)
With your consent (where required by law), we may use your mobile number and/or email address to:- Send promotional SMS about offers, discounts, Eid campaigns, and special sales
- Inform you about new arrivals, product launches, or services
3. Sharing of Your Information
We do not sell or rent your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information with:
3.1 Logistics & Courier Partners
To deliver your orders, we share necessary details with our delivery partners, such as:
- Name
- Delivery Address
- Mobile Number
Examples of logistics partners include (but are not limited to):
Pathao, RedX, Steadfast, SA Paribahan, Sundarban Courier.
3.2 Payment Processors
When you make online payments, your payment information is processed by secure and authorized payment gateways (e.g., SSLCommerz, AmarPay, bKash, Nagad, Rocket). These providers may receive information necessary to process your payment, subject to their own privacy policies.
3.3 Service Providers
We may engage third-party service providers to assist with:
- Website hosting and maintenance
- Data analysis and site analytics
- SMS/email sending
- Customer support tools
These third parties are given access to only the information necessary to perform their services and are obligated to protect it.
3.4 Legal Requirements & Protection
We may disclose your information if required to do so under Bangladeshi law or in good faith belief that such action is necessary to:
- Comply with a legal obligation, court order, or law enforcement request
- Protect and defend the rights, property, or safety of Walkie Talkie Sheba, our customers, or the public
- Prevent or investigate possible wrongdoing in connection with our services
4. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to provide you with a better experience. A cookie is a small text file stored on your device.
We use cookies to:
- Keep track of items in your shopping cart
- Remember your login status so you don’t have to log in every time
- Understand how visitors use our Website to improve content and navigation
You can choose to block or delete cookies through your browser settings. However, if you disable cookies, some features of the Website may not function properly.
5. Data Security
We take reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from:
- Unauthorized access
- Loss, misuse, alteration, or destruction
Examples of security measures include:
- Secure server configurations
- Encryption where appropriate
- Limited access to personal data by authorized personnel only
No method of transmission over the Internet or electronic storage is 100% secure, but we strive to use commercially acceptable means to protect your data.
6. Data Retention
We retain your personal information for as long as:
- Your account is active, or
- It is needed to provide you with products and services, or
- It is required to comply with legal, tax, or accounting obligations, or
- It is needed to resolve disputes and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it where feasible.
7. Your Rights and Choices
Subject to applicable laws of Bangladesh, you have the following rights:
- Access
- You can view certain personal information (such as name, mobile number, and address) by logging into your account.
- Correction / Update
- You can update or correct your delivery address, mobile number, or other profile details through your account settings.
- Deletion / Account Closure
- You may request deletion of your account and associated personal data by contacting our customer support.
- We may retain some information as required by law or for legitimate business purposes (e.g., transaction records).
- Marketing Preferences
- You can opt out of promotional SMS or emails at any time by following the instructions in the message or contacting us.
To exercise any of these rights, please contact us using the details in the Contact Us section.
8. Children’s Privacy
Our Website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.
9. Third-Party Websites & Links
Our Website may contain links to external websites or services that are not operated by Walkie Talkie Sheba. We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend you review the privacy policies of any external sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
- Changes become effective as soon as they are posted on the Website.
- We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our Website or services after changes are posted will be deemed as your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
Business Name: Walkie Talkie Sheba (Powered By Expert Technologies BD)
Website: https://walkietalkiesheba.com
Email: contact@walkietalkiesheba.com
Phone: 01312663333
Address: House: 763 Sargelin, West Shewrapara, Mirpur, Dhaka-1216, Bangladesh